No, the LikeBillions technology is only suitable for Inbound calls when a person is visiting a webpage and then calls into the contact center.
If the number of visitors exceed the number of unique phone numbers, the system will display the company’s default phone number for the additional traffic. Customers will still be able to call the contact center, but without the use of LikeBillions functionality.
The number of phone numbers is calculated by the maximum number of unique user sessions at any given period. For instance, if there a maximum of 300 users at any given time, then the number of LikeBillions phone numbers needed is 300
Click-to-call requires the mobile website visitor to actually click on the browser in order to initiate a call. It does not enable the ability to communicate with user via their browser or to sync a user’s web session with the user’s phone call. It is not possible to determine whether the user intentionally initiated a call or accidentally clicked on the button. LikeBillions technology syncs between any kind of phone call (including Click-to-call) using any kind of phone device (mobile, land-line or Skype etc) with any kind of internet device (mobile, tablet and desktop)
Yes. Any information from the customer’s web session can be made available to the CSR.
LikeBillions works with any calling device including Skype and Google Voice.
We do not calculate based on call center size. The right way to evaluate whether LikeBillions is relevant is based on the maximum number of co-current website visitors.