October 22, 2014

Founded in 2004, ViaDialog (formerly Viatelecom) is a leading provider of hosted solutions for CIM «Customer Interaction Management». We provide business of all size a one stop shop to deploy on demand multi-channels solutions to process all customers dialogs and interactions including : voice, email, live chat, sms, video, web self-service, social networks, virtual assistants.

We develop, operate and host a state of the art technology platform: 100% native cloud-based, multi-channels, flexible, scalable, cost-efficient, connected and responsive… built by a team of experts. .

Used daily by hundreds of companies and thousands of agents internationally, Viadialog is the preferred technology partner to leverage richer customer experience and increase satisfaction.

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